07572 939859

Privacy Policy

Who We Are

Boiler Rite Ltd, 9 Moorland Rd, Cardiff, CF24 2LF

Company Registration Number: 14403541

Contact Email: sales@boilerrite.co.uk | Phone Number: 07572 939859

If you have any questions regarding this policy or your personal data, please contact us using the details above.

What Information Do We Collect

We may collect and process the following types of personal information:

Basic Information: Name, address, email, phone number.

Property Details: Information about your home (e.g., property type, boiler location, heating requirements).

Transaction Information: Payment details, purchase history, and finance applications.

Technical Data: IP addresses, cookies, browser types, and usage data when you interact with our website.

Communications: Information provided via phone, email, or online forms.

We will only collect data necessary to provide our services, handle enquiries, and improve your customer experience.

What Information Do We Collect

We use your data for the following purposes:

1. To Provide Our Services

• Processing your boiler installation quote or booking.

• Managing your finance application and payment process.

• Scheduling and delivering installations or home surveys.

2. Customer Service

• Responding to enquiries, complaints, or support requests.

3. Marketing

• Sending you offers, updates, or promotions (with your consent).

• You can opt-out at any time using the “unsubscribe” link in our communications.

4. Improving Our Website and Services

• Analyzing website traffic and usage to enhance the user experience.

5. Legal and Regulatory Requirements

• Compliance with applicable laws, fraud prevention, and maintaining records.

Sharing Your Information

We will not sell your personal data. However, we may share your information with:

Service Providers: Engineers, finance providers, and IT service companies who help us deliver our services.

Finance Partners: Third-party lenders for credit applications.

Regulatory Authorities: Where required to comply with legal obligations.

All third parties are required to protect your data and use it solely for agreed purposes.

Legal Basis for Processing Data

We process your data under the following lawful bases:

Contractual Obligation: To fulfill the services you request (e.g., boiler installation).

Consent: For marketing communications or optional services.

Legitimate Interests: To improve our services, manage enquiries, and protect our business.

Legal Obligation: To comply with applicable laws and regulations.

How Long Do We Keep Your Data?

We retain your personal data only as long as necessary:

• To provide our services.

• To comply with legal, accounting, or regulatory requirements.

• For up to 7 years in accordance with UK law for financial records.

After this period, your data will be securely deleted or anonymized.

Your Rights

Under the UK GDPR, you have the following rights:

Right to Access: Request a copy of the data we hold about you.

Right to Rectification: Correct inaccurate or incomplete data.

Right to Erasure: Ask us to delete your data under certain circumstances.

Right to Restrict Processing: Limit how we use your data.

Right to Data Portability: Transfer your data to another provider.

Right to Object: Object to marketing or certain processing activities.

Right to Withdraw Consent: Opt-out of marketing or consent-based data processing.

To exercise any of these rights, please contact us at sales@boilerrite.co.uk

How Do We Protect Your Data?

We take data protection seriously and implement:

• Secure servers and encryption technologies.

• Restricted access to your data by authorized personnel only.

• Regular reviews of security measures and data handling procedures.

Cookies and Website Data

Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. By using our website, you agree to our use of cookies. You can manage or disable cookies via your browser settings.

What Are Cookies?

Cookies are small text files stored on your device that help improve your experience by remembering preferences and providing relevant content.

How We Use Cookies

We use cookies for:

Essential purposes: To ensure our website functions properly.

Performance: To analyze website usage and improve performance.

Functionality: To remember your settings and preferences.

Advertising: To display relevant ads.

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect your website experience. For more details on managing cookies, visit www.aboutcookies.org.

Third-Party Cookies

We may use third-party services (e.g., Google Analytics) that place cookies. These cookies are subject to the third party’s privacy policies.

Changes to This Policy

We may update this policy periodically. Please check this page for the latest version.

Updates to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices or legal obligations. Please check this page periodically for updates.

How to Complain

If you believe we have mishandled your data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://www.ico.org.uk

Phone: 0303 123 1113

Thank you for trusting Boiler Rite. Your privacy is our priority.

This policy is tailored for UK GDPR compliance, clearly outlines the processes, and reassures customers that their data is secure and handled responsibly.